APPLICATIONS
Email the risk team directly
One message is enough to start. A named analyst replies within two business days with either a document list or an honest no.
Put this in the first email
- Legal entity name and country of incorporation
- Your vertical and the brands or domains involved
- Monthly card volume and the markets it comes from
- Who you process with today, and why you are moving
- Chargeback and refund ratios for the last six months
REPLY WITHIN 2 BUSINESS DAYSDECISION IN 24–48H OF THE FULL FILE
STEP 01
One email
Enough for us to tell you whether your vertical and checkout flow are ones we support.
STEP 02
Document upload
Corporate file, KYC on beneficial owners, six months of processing statements.
STEP 03
Written offer
MDR, rolling reserve, settlement cycle and volume caps on one page — signed by the analyst who priced it.
STEP 04
Integration
Sandbox keys arrive with the offer. First MID typically live five days after signature.
OTHER WAYS TO REACH US
Or skip the form.
Risk team
For questions about whether we can bank a specific flow.
- risk@payluxpay.com
- Answered within one business day
Existing merchants
Support for live accounts, disputes and settlement queries.
- support@payluxpay.com
- 24/7 for production incidents
Partners and ISOs
Referral and white-label arrangements.
- partners@payluxpay.com
- Revenue share discussed openly
NOT READY
Ask before you apply.
Two lines about the business and the checkout flow is enough for an honest yes or no.